“When an 82 yr old grandmother rang 999, the 1st responder was a volunteer from the Army.”

“Vicky’s 82 yr old mother spent 13 hours on a trolley in a corridor, on top of the 3 hours between calling 999 and arriving in hospital. Vicky says:

‘The first responder was a volunteer from Warwickshire Heart Service, whose day job is in the Army, kept mum safe till paramedics arrived.

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